This range is provided by The Adecco Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service/ Call Centre Advisor
Duration: 6 months contract with potential for extension or permanent transition
Hours: Full time 35 hours per week - 1 day at the weekend every other week.
Location: Cumbernauld - 100% office based including training.
Pay Rate: £12.21 per hour
Shifts: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in advance - Weekend work will be required, this will be every second weekend, only 1 day at the weekend.
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
Skills & Experience Required:
* Excellent customer service skills that build high levels of customer satisfaction within a call centre or customer service-related job in a service industry.
* Will ideally live local and be able to drive due to the hours of work required.
* Excellent verbal and written communication skills.
* Computer navigation and operation skills.
* Demonstrates effective people skills and sensitivities when dealing with others.
* Ability to work both independently and in a team environment.
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