Job Description
My client is seeking a Second Line IT Support Engineer (Contractor) for a minimum of 3 months to join the team at their Hoddesdon site. The role requires handling a wide range of IT issues, requests, and tasks while collaborating with other IT teams when necessary.
Key Responsibilities:
* Respond to and resolve Level 1, Level 2, and Level 3 support issues, requests, and tasks.
* Provide troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware.
* Printer support and maintenance.
* AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings.
* Assist in ad hoc tasks as assigned by IT management, including supporting other IT teams.
* Document all issues and resolutions with excellent attention to detail, ensuring knowledge transfer and continuity.
* Maintain a high level of customer satisfaction by focusing on timely and effective solutions.
Required Skills & Attributes:
* Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure.
* Knowledge and hands-on experience with HP/Lenovo hardware and printers.
* Excellent attention to detail and a strong focus on customer service.
* Ability to work as a self-starter, showing initiative and ownership over tasks.
* Results-oriented, with a commitment to delivering on targets and resolving issues efficiently.
* A proven team player who can work collaboratively with colleagues across different teams.
* Excellent documentation skills to ensure accurate and comprehensive reporting.
Qualifications & Experience:
* Previous proven experience in a Level 2 IT Service Desk or similar role.
* Strong knowledge of Microsoft environments.
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