Mitre Linen are seeking a highly motivated and organized Business Development Manager to support group business development and manage a small portfolio of existing accounts. This key role involves working closely with the National Account Manager to drive growth through new business opportunities while nurturing and maintaining strong relationships with current clients. The ideal candidate will possess excellent communication skills, a strong customer service mindset, and have a very flexible attitude to business. This is a great opportunity for someone looking for career development in a B2B environment and really gain sales experience in the hospitality sector, the role will involve B2B selling soft furnishings and bedding to our national group businesses. The role will be best suited to someone who can easily commute to London and South Wales (M4 Corridor) Key Responsibilities Business Development : Assist in identifying new business opportunities and potential clients within the hotel and leisure market. Collaborate with the National Account Manager to execute sales strategies that target new and existing accounts, expand service offerings, and drive revenue growth. Research industry trends, market needs, and competitor activities to inform business development strategies. Contribute to lead generation activities, including attending trade shows, networking events, and cold calling. Account Management: Manage a small portfolio of existing national accounts to ensure client satisfaction and retention. Act as the main point of contact for a group of clients, addressing their needs, resolving issues, and providing ongoing support. Build and maintain strong, long-term relationships with key decision-makers and stakeholders within each client organization. Monitor account performance and develop strategies to enhance customer experience, address concerns, and identify upsell/cross-sell opportunities. Work closely with internal teams (sales, marketing, accounts and operations) to ensure smooth implementation and delivery of products and services to clients. Sales Support & Administrative Duties: Provide administrative support to the National Account Manager, including preparing reports, managing customer databases, and handling communications. Maintain accurate data for all accounts and potential leads, ensuring all interactions are logged and followed up in a timely manner. Experience/Skills Some experience in sales support, account management, or any customer service driven role, and a desire to learn Strong communication and interpersonal skills with a focus on customer service and relationship-building. Ability to work independently and as part of a team. Strong organizational skills with the ability to manage multiple accounts and competing priorities. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) Analytical mindset with the ability to identify trends, risks, and opportunities in client accounts. Other Requirements Willingness to travel as necessary for client meetings and business development activities. Willingness to be hands on – a large part of this role requires measuring windows for curtains and recording the data accurately, for example on new hotel development building site. About Mitre Linen Mitre Linen has been a wholly owned subsidiary of Nisbets Ltd since 2016, and is known as one of the premier suppliers of bedding, towels and soft furnishings to the hospitality industry - serving hotels, leisure resorts, care homes, laundries and other service-oriented sectors across the UK. Founded in London in 1946, Mitre started as a supplier of bed linens and towels to hotels, with a focus on quality, durability, and practicality. This focus on the needs of the hospitality industry set it apart early on, as there was little available in the market that was designed specifically for the wear and tear experienced in hotel environments. Over the decades, Mitre expanded its product offerings, gradually including a wider range of textiles such as table linens, bathrobes, and readymade and bespoke soft furnishings (curtains, cushions and bed throws ) tailored to the needs of individual clients. Its reputation for quality craftsmanship and customer service helped to foster long-term relationships with a variety of independent and national hospitality businesses. In 1955 Mitre was honoured to be awarded HM Queen Elizabeth II Royal warrant, for their work providing the Royal Household with bedding and towels. As the textile industry and hospitality needs evolved, Mitre embraced innovation by incorporating sustainable practices and eco-friendly materials into its production process, emphasizing environmentally responsible manufacturing, aligning with the growing demand for sustainable products in the global market. Today Mitre employs over 60 people, with a single site 60,000 sq. ft warehouse and call centre facility in Merthyr Tydfil, South Wales. For over 75 years the company has remained committed to the highest standards of quality, sustainability, and customer service, and it continues to play a key role in shaping textile solutions for the hospitality industry. In 2025 Mitre is very proud to announce we have been granted HM King Charles III Royal Warrant, which endorses our mission to deliver exceptional textile products that enhance the comfort and aesthetic appeal of hospitality businesses while maintaining a strong commitment to sustainability. Ready to take the next step with us? Apply today. Other details Pay Type Salary