Ashton Recruitment require a Holiday Lets Accommodation Manager for our client based in Antrim.
Position: Holiday Lets Accommodation Manager
Location: Antrim with Travel will be required across all of the holiday park locations- and a company vehicle will be provided
Duration: Permanent
Rate of Pay: £30,000- £38,000 + company vehicle
Duties include (but not limited to):
1. Responsible for the daily operations of self-catering guest accommodation units and associated facilities, including hot tubs, across all 4 Holiday Park sites - in Portrush Antrim.
2. Drive results within the department, focusing on goals set by senior management. The focus will be on guest satisfaction measures, team engagement and department costs and profitability.
3. Responsible for delivering a high level of cleanliness &hygiene in all guest accommodation units and associated facilities including hot tubs- ensuring their readiness for arrivals to exceed our guests' expectations
4. Working with the wider Holiday Lets team to achieve overall seasonal targets for volume of bookings and occupancy levels across all Blair's Holiday Parks
5. Plan and coordinate rota and shift patterns to ensure sufficient staffing levels to meet demand for holiday lets, sales/handover caravans and facilities at all holiday parks.
6. Recruit, Manage and Appraise the full time/ part time and seasonal team seasonal events, required to deliver on holiday lets activity
7. Deliver annual and periodic recruitment plan to ensure the correct number of team members and contracts are in place to meet seasonal business demand.
8. Participate in the selection and appointment of staff when required in accordance with relevant employment law procedures.
9. Review individually at least annually the performance of immediately subordinate staff, providing guidance on personal development requirements and advise and initiate where appropriate, further training.
10. Ensuring efficient and effective use of resources within agreed budget with the Head of Holiday Lets & Marketing
11. Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage
12. Source, procure, manage and maintain all cleaning equipment & consumables across all 4 holiday parks.
13. Handle complaints and special requests to achieve complete guest satisfaction
14. Comply with special needs and requests of the guests, VIPs and repeat visitors
15. Ensure that holiday lets cleaning team deliver a highly professional cleaning programme that exceeds our customer's expectations
16. Ensure that your team is complying with all health and safety procedures and safe systems of work
17. Responsible for health and safety of all aspects of holiday lets & public facilities across all Holiday Parks
18. Maintain staff relationships and morale among all company staff.
19. Employees of the company are required to promote and support the vision and direction of the Board of Directors at all times.
20. At all times provide a customer focused service and to treat those with whom they come into contact in a courteous and respectful manner.
Essential Criteria
* Minimum of 2 years' experience in housekeeping, and/or cleaning management role within the hospitality &leisure sector or similar customer focused service role
* Experience of managing external supply chains
* In possession of full driving licence
* Computer literate with proficiency and working knowledge of Microsoft Office- excel, word, PowerPoint
* Have a methodical and organised approach
* Ability to translate accommodation arrivals/ departures into efficient cleaning programmes & work schedules
* Be flexible, adaptable and motivational
* Working understanding of cleaning health and safety policies and experience of delivering work related risk assessments and safe systems of work
* Experience in delivering excellent customer service
Desirable
* Experience in database and booking systems
* Experience of developing improvement and quality control plan and procedures
* Knowledge of industry hygiene health and safety regulations
* IOSH & COSSH Accreditation
* Experience of recruitment and selection of staff as well as monitoring staff performance
Ashton Recruitment is acting as a Recruitment Agency