Location: Amersham Job Type: Contract Industry: Business Transformation Job reference: BBBH400744_1742378250 Posted: 38 minutes ago
Customer Service Specialist - Healthcare Industry
Customer Service Specialist - Healthcare Industry
The location of the role is Amersham (hybrid working) .
The duration of the contract is 6 months initially .
The pay rate on offer is £14 - £15.59 per hour .
Key accountabilities of the role
1. Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
2. Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
3. Invoicing of service interventions
4. Dispute Handling
5. Deep dive into stock discrepancies and follow up
6. Physical Inventory support
7. Activating contracts within in-house systems
8. Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
9. To provide excellent customer service for customers, both internal and external
Key skills and experience
10. Written and oral fluency in English
11. Excellent communication and interpersonal skills
12. Excellent organisational skills and ability to prioritise workload
13. Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
14. Competent MS Office skills and be comfortable working with different systems
15. Previous client and customer service experience
16. Ability to work well in a busy customer service environment
17. Attention to detail and ability to prioritise
18. Flexibility and willingness to work as a team member