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Sector: Customer Services
Role: Assistant
Contract Type: Permanent
Hours: Full Time
About our Role
Base Location: Havant
Salary: £28,072 - £32,605 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12 Month Fixed Term Contract | Office Based | Full Time, 37 hours per week, 08:00 - 17:00 Monday - Friday
We're hiring Customer Service Advisors to join our team! You'll assist customers via phone or email with electricity connections for new homes or moving parts of the electricity network. From homeowners building their dream homes to property developers, you'll guide them through the process, offering advice, next steps, and updates on their project.
You will
* Provide customers with advice on application registrations and next best steps.
* Manage customer accounts by delivering project updates.
* Strive to address complaints during the initial contact.
* Oversee customer issues and coordinate with the broader business for solutions.
You have
* Experience in customer service which is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.
* A thirst for knowledge, enjoy learning new things and able to absorb a lot of information.
* Strong verbal, written communication, and interpersonal abilities.
* Excellent organisation, a flexible approach and self-motivated, with strong time management skills.
About SSE
SSE has a bold ambition - to be a leading energy company in a net zero world. We're transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Fiona on fiona.smith@sse.com / 01738 340954 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Our Benefits
* Sharesave Scheme
* 34 days of annual leave
* Option to purchase up to 10 days holiday
* Interest-free technology loans
* 24/7 free and confidential employee counselling service
* Private healthcare discounts
* Subsidised gym memberships
* 21 weeks full pay maternity leave
* Cycle to Work scheme with generous £2500 limit
* Interest-free salary advance to cover transport season tickets
Explore our full list of benefits:
UK benefits booklet
ROI Benefits Booklet
NI Benefits Booklet
Company
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