Reception Welcome visitors, clients and employees with a professional, helpful and friendly demeanour. Promptly and professionally answer incoming phone call, ensuring responses within three rings. Screen and direct incoming phone calls to the appropriate department/individual. Issuing and manage visitor passes while maintaining visitors and staff logs in compliance and security procedures. Handle incoming and outgoing mail, packages, couriers, deliveries and DHLs. Arrange taxis for staff/board members/visitors as necessary. Provide accurate and timely information in-person, via phone or email. Schedule and manage meeting calendars, including room setup, refreshments, housekeeping and tidying up. Ensure the reception area is tidy and covered during all absences. Office Assistant Perform general administrative tasks to support office operations. Manage the archiving process including records storage, retrieval and destruction and maintaining up to date records. Order and maintain office and kitchen supplies (excl. IT consumables). Follow the purchase order and invoice approval procedure, co-ordinating with vendors as necessary. Arrange and ensure the Bank's paper printing supplies are maintained and replenished, liaising with other offices and with printing specialists. Process income and outgoing mail, ensuring timely distribution and preparation for delivery. Preparation & handling of all outgoing post (including recorded or special delivery), maintaining and ordering supplies for the franking machine. Preparation & handling of all UK & International courier deliveries and despatches. Manage the office's main mailbox, directing inquiries appropriately. Assist the HR Manager and HR/Facilities Team when required. Undertake additional duties as assigned by Management. Skills, Attributes & Credentials Experience: Prior experience is advantageous, but not essential. Excellent communication skills, written and verbal with the ability to maintain a professional tone and provide support at all times. High level of accuracy, attention to detail and reliability. Professional demeanour and communication style. Strong interpersonal skills and the ability to establish and maintain good relationships with the Bank and tenants, staff, clients/customers. Ability to manage multiple tasks and prioritise work effectively. A collaborative mindset and the ability to work effectively as part of a team. Proficient in PC and Microsoft Office skills. Hours of Work Monday to Friday 8.30am - 5.00pm (Working from Office) Benefits Private Medical Insurance Life Insurance 25 Days Annual Leave Dental Insurance Non-Contributory Pension Annual Discretionary Bonus Company Culture & Values The Bank is committed to creating a diverse and inclusive workplace where all employees feel valued and respected in a professional environment.