To ensure the front of house service of meeting and greeting is welcoming and portrays the image of high quality, professional and patient-focused care. To converse with patients and visitors by speaking clearly and precisely and with confidence both over the phone and face to face at the desk. To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner applying sympathy and apathy as relevant.
To work to the protocols with regard to booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances, and all other duties as explained to you by the Patient Services Manager.
To deal with general queries and effectively liaise with clinicians and other staff as required. To support clinicians during their clinics by effectively dealing with their queries and tasks as requested. This may include the need for some stock in their rooms or to chase an appointment with the hospital or other ad hoc requests. To provide a chaperoning service at the request of the clinician and/or patient.
To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication. To effectively liaise with colleagues both in the reception team and the backroom administration team. To undertake administrative duties as outlined by your line manager in line with the wider function the reception team provides to the practice. Such duties could range from ensuring consulting rooms are appropriately stocked, registering new and temporary patients, dealing with repeat prescription requests, ringing patients to confirm if they will be attending a clinic appointment, to filing and other general office duties.
Contribute to the overall performance of the Practice by providing administrative support in respect of performance targets including Quality & Outcomes Framework (QOF).
#J-18808-Ljbffr