Summary
We believe in empowering young talent to grow and thrive. If you're passionate, eager to learn, and excited about the future, we want to hear from you!
Wage
£16,685.50 to £26,984.10, depending on your age
National Minimum Wage
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8 am - 5 pm
42 hours 30 minutes a week
Start date
Monday 4 August 2025
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team.
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.
This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.
Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery.
- Ordering materials and equipment.
- Logging jobs, uploading documents, and updating our systems.
- Responding to questions, and booking in contractors.
- Raising purchase orders.
- Writing reports.
- Booking in our contractors.
- Completing administrative tasks within deadlines.
Where you’ll work
Unit 21 IO Trade Centre
57 Croydon Road
CR0 4WQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
REMIT GROUP LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required).
• Level 2 in Customer Service.
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths (grade C/4)
* English Language (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Enthusiasm to learn
* Organisation skills
* Punctual