The Post The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges. Description of Duties Instruction Perform new member inductions and explain and demonstrate the need for correct training and technique purposes Follow operational procedures in the use of the equipment to provide fitness programmes for members Perform basic fitness tests on members to give advice and feedback regarding health and fitness status Prepare personal exercise plans for members that assist them achieve their health and fitness goals Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers Customer Relations Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable Deal with customer comments to ensure high levels of customer satisfaction at all times Other Promote and be part of a continuous improvement culture set within a student centred environment Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events Assist with the delivery of departmental and university wide events, for example, Freshers’ Week, Open Days, Dumyat Hill Race and Campus 5k Embed the University’s core values of excellence, openness and ambition Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times Ensure that all University policies and procedures are adhered to Carry out any other duties, which are appropriate to the post as may be reasonably requested Essential Criteria Qualifications/Education NVQ Level II or equivalent award in fitness instructing (Gym) or equivalent recognised by the Registry of Exercise Professionals (REPS) and Skills Active Willing to undertake relevant training, as required for the role First Aid Qualification Experience Good Working knowledge of Health & Fitness including the delivery of induction systems, fitness testing and personal exercise programmes Knowledge Knowledge of basic maintenance of health and fitness equipment Opening and closing procedures Understanding of Health & Safety Legislation Skills and Attributes Must have the ability to lead and motivate others Work well as a team player Excellent interpersonal skills Demonstrable organisation and planning skills Excellent verbal and written communication skills Committed to a high quality service delivery Other Required to cover operational hours as necessary Willingness to support the wider Sports Development Service team A positive and energetic outlook Ability of act corporately Desirable Criteria Qualifications/Education Relevant qualification to teach group fitness classes NVQ Level III Advanced Instructor or Personal Trainer Award recognised by the Registry of Exercise Professionals (REPS) and Skills Active Experience Experience of working and operating within a busy large-scale fitness complex Practical teaching experience in a range of group activity classes Knowledge Knowledge of University Sport & Fitness Experience of generation of sales and retention within the fitness sector Skills and Attributes Actively involved in sport and fitness Interest in University Sport Additional Information Full Time Open ended The closing date for applications is midnight on Sunday 09 March 2025. Interviews are expected to take place on Friday 21 March 2025. There is an expectation that work will be undertaken in the UK. This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The University has implemented the pay uplift for 2024/25 as confirmed by the Universities and Colleges Employers Association (UCEA). This is being implemented in two stages - the first stage was effective from the 1 August 2024 and is reflected in the advertised salary, the second stage is effective from 1 March 2025 therefore salaries will increase in accordance with agreed rates. The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.