Main area IM&T Deployment Engineer Grade NHS AfC: Band 3
Contract: Fixed term: 15 months (Full time)
Hours: Full time - 37.5 hours per week (8AM-4PM or 9AM -5PM rotating weekly)
Job ref: 216-SF-A6923831
Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: University Hospitals Plymouth NHS Trust - Derriford Hospital
Town: Plymouth
Salary: £24,071 - £25,674 Per Annum
Salary period: Yearly
Closing: 17/03/2025 23:59
NHS AfC: Band 3
Job overview
This is a 15 Month fixed term deployment support post within a close-knit team providing IT support to the Trust’s clients and their IT equipment. This includes installation, fault diagnosis and rectification, and administration of associated processes.
The deployment team is a close-knit team of nine working towards providing the best customer experience while supporting each other in daily endeavors.
Main duties of the job
Operating within a close-knit team, the IM&T Deployment Engineers primarily support the current EPR (Electronic Patient Record) Project while playing an important role in ensuring effective deployment of IT equipment in support of the Trust's Digital strategy. Engineers deploy assets in support of the rolling replacement programme, digital projects, and business as usual requests. You will be involved in full cycle logistic and request processes from provisioning IT kit, deployment, configuration through to managing disposal processes. Deployment Engineers also get involved with fault diagnosis, rectification, and administration. The role requires great customer service skills and an ability to update and modify records accurately.
Working for our organisation
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.
We recognise that work-life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
Detailed job description and main responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
General
* Administrative levels of access required to perform the tasks listed below will inevitably give technicians possible oversight of sensitive staff and patient information and a good level of discretion will be required.
* D&I Deployment Engineer will take responsibility for care of such data and ensure that its integrity is protected during call handling/fault rectification process.
* D&I Deployment Engineer must, always, ensure that the relevant policies are adhered to by others and report any breaches/abuse to higher management.
* D&I Deployment Engineer must have the ability to resolve technical problems of varying complexity within appropriate guidelines and support.
* D&I Deployment Engineer will offer support and training where needed whilst installing new equipment.
IT Equipment Deployment and Control
* Receipt of IT/Telephony Equipment and asset management.
* Preparation/configuration of IT/Telephony Equipment and installation of additional software requirements.
* Deployment of IT/Telephony Equipment.
* A good understanding of manual handling as equipment will need to be frequently moved both manually and mechanically.
* Upgrade of IT/Telephony Equipment.
* Disposal of IT/Telephony Equipment.
* Logging/Maintaining/Completing Warranty Calls.
* Logging/Maintaining/Completing Maintenance Calls.
* Assisting in the development of relevant processes for the team.
* Facilitating the survey, overseeing the installation of network data sockets and quality checks.
* Creation of documentation and technical drawings for network surveys.
* Liaising with the projects team and other IM&T departments to ensure the successful completion of works within deadline parameters.
Maintaining accurate records of all assets.
Person specification
Knowledge & Experience
* Proven knowledge and demonstrable experience of Computer hardware and software, including Windows 10, IOS, Android Operating systems, IP telephone systems, Printers, unified communications, video conferencing and messaging systems.
* Excellent PC skills and demonstrable experience, especially with Microsoft office suite.
* Able to interpret and follow verbal and written instructions.
* To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
Qualifications
* GCSE’s 9-4 (A-C) in Maths & English.
* NVQ Level 3 in IT related subject or equivalent demonstrable experience.
* Proven holder of (or working towards) a qualification in IT related field.
* Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
* Attention to detail and accuracy.
* Willingness to attend and contribute to meetings with IM&T and wider Trust stakeholders.
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