Role: PRODUCT MANAGER
Salary: Circa £35,700 plus £216 homeworker allowance per annum
Location: Homebased
Contract/Hours: Permanent – Full Time – 35 hours a week.
Benefits:
* 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
* Gain professional qualifications and excellent training/development opportunities.
* Flexible maternity, adoption, and paternity packages
* Pension with up to 7% employer contribution with included life assurance cover
* Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.
About the role:
Working in the Digital Services and Service Design team, you will be using your user-centered design skills to manage and develop our digital services, including Parent-Talk, our digital parenting support service which supported 469,000 parents and carers last year.
You'll do this by:
* Managing the development of our digital service platforms including translating requirements into user stories, analysing data about service use and making evidence-based decisions, prioritising and maintaining the roadmap and managing releases.
* Working closely with our Tech for Good partners to design, build and maintain our digital service platforms.
* Understanding user needs by conducting research using a variety of techniques such as 1:1 interviews, workshops, and conducting desk research.
* Bringing together multi-disciplinary teams including our frontline service practitioners, IT, data and governance, safeguarding, and our social innovation agency, ensuring all variations of how to solve a problem are explored.
* Using design thinking, co-production, and service design methods to develop and manage digital service platforms that meet both practitioner and service user needs.
* Understanding the landscape our digital service sits within, assessing our opportunities to innovate, and helping us to not reinvent the wheel.
* Mapping internal stakeholders and creating a communication plan recognising the different levels of stakeholder involvement. Keeping stakeholders informed of all stages of the design.
* Thinking about the best ways to measure service outcomes and translating those into practical and measurable goals.
* Sharing your work beyond Action for Children and sharing your findings, reflections, and insights in public-facing blogs and the wider service design community.
All about you:
* Experience of digital platform management.
* You may be someone who has moved away from website development but with experience of user-centered design and is looking for a new challenge.
* Ability to build product roadmaps and maintain and communicate a product backlog.
* Ability to work within a multi-disciplinary team.
* Knowledge of managing external agencies and development teams together with stakeholders.
* Experience of research, horizon scanning, and marketplace research.
* Knowledge of online and in-person workshop facilitation.
* You will have experience of agile working, service design, and design thinking tools and processes.
* You are passionate about inclusive and accessible service and product design.
Good to know.
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Contact: Sarah Manderfield or email us at recruitmentservice@actionforchildren.org.uk quoting reference 10349
Diversity, equality, and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children.
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