Job Title: Service Development Officer Contract Type: Permanent Salary: £36,252 (£40,067 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per week, full time Working Pattern: Monday to FridayLocation: North Reg Hub, CarlisleIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Service Development Officer You will support the Income Excellence Lead with service developments to improve income management and collection rates for Riverside. This includes service developments to social housing and homeowner debt recovery processes. About youWe are looking for someone who
1. Provide coordination and oversight of our Quality Assurance System and other audit tools.
2. Produce timely and accurate performance information and reports to, and for use by, managers, panels/forums, and customer groups.
3. Work as part of the Service Development Team to ensure that monitoring systems are in place to carry out effective audit, analysis and...