Join to apply for the Customer Service Advisor role at FreeSpirits.
About The Role
Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.
Location: Crewe
Job Type: Full-time, Onsite
Salary: £23,400 per Annum
What You'll Do:
* Provide empathetic and professional support to patients, families, and clinical leads.
* Manage workload effectively, including additional tasks and project work.
* Ensure compliance with health and safety procedures.
* Handle escalated queries and collaborate across teams to resolve issues.
* Adapt to a variety of challenges in a fast-paced environment.
About You:
If you're kind, communicative, and passionate about helping others, we'd love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.
* Active listening skills
* Excellent communication skills (both written and verbal)
* To be empathetic and understanding with a calm and confident manner
* Able to use IT systems (including Microsoft Office software)
* Ability to think quickly and problem solve
* Self-motivated behaviour with excellent timekeeping, time management and organisational skills
What We Offer:
* Starting annual leave of 23 days, increasing with service.
* Life Insurance cover and Company Pension Scheme.
* Fully funded health cash plan and 24/7 access to GP services.
* Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
* Discounts via our benefits platform and Blue Light Card access.
* Cycle to work scheme and more!
Make a meaningful impact every day in a secure, stable, and rewarding role. Apply now to join a team that values and supports you!
Please contact Nikki on 07917658501 or email.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Administrative and Support Services
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