Are you a Housing Officer with a passion for Specialist Housing or Supported Living?
We have an opportunity for a Retirement Housing Officer to join our team at our brand-new facility at Cathedral Park, Hereford. As this is a brand-new facility, you will have the opportunity to have real input and get to know the facility before it opens to residents. You will support with set-up, be involved with media and marketing for the new facility and establish new processes.
This is a part-time role working 23 hours per week. Shift patterns will typically be either between 8:30am and 5pm, Monday to Friday. You will also participate in an out of hours standby rota, a minimum of three times per year, to provide occasional phone-based support to our Retirement Living schemes.
As a Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You’ll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
You provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating, and taking timely action to reported breaches of tenancy/leasehold agreements will be a key part of the role.
Whilst the role is based at our new Cathedral Park site, you will be initially based at Rose Gardens whilst construction is completed. You will also be required to travel to other Platform offices as required.
Here at Platform we believe in making a difference to older people’s lives and we work to achieve this by providing the best levels of service to our residents and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you!
Some things we need from you:
You will be customer focused and may have experience of working with customers to solve complex issues.
An awareness of working with vulnerable Adults would be desirable.
Great interpersonal skills and used to communicating with people from diverse backgrounds.
Keen to deliver high standards with an ability to look to improve services too.
Confidence using digital devices, ICT software and systems.
Due to the travel to offices and other facilities, a driving license and use of your own vehicle will be required.
An Enhanced DBS check is also required for this role.
Some of our great benefits include :
28 days annual leave (pro rata) with the opportunity to buy and sell leave
Family friendly policies
Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
Reward & Recognition scheme with retailer discounts and cash back
Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Supportive working environment with great learning and development opportunities
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.
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