Are you a driven, ambitious and professional 2nd Line IT Support Technician who is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities: Providing 2nd Line Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills: Qualifications such as MCSA or MCITP would be highly beneficial towards your application Strong knowledge of Windows OS, 7, 8 and 10 Excellent PC problem solving skills Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS: 2003 through 2012 R2 essential Active Directory – set up and troubleshooting all aspects of AD and its associated services (Group Policy, DNS, DFS, DHCP) across different infrastructures Virtualisation - Good understanding of the virtualization concepts with good working knowledge of VMware and Hyper-V Networking – Good understanding of the networking stack,TCP/IP and subnetting Comfortable with a range of backup products, including VM-level solutions. BackupExec, Veeam, AppAssure are most common Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks Knowledge of mobile devices (iOS, Android) and their integration with Windows networks Any experience dealing with Office 365 beneficial Experience with Web filtering products – LGFL, Smoothwall, Sonicwall, Websense all beneficial Experience with Sophos Enterprise Console and other managed antivirus systems Ability to keep abreast of developments in the market relevant to our business Personal Requirements: Previous knowledge or experience within the education sector or school sector would be beneficial Professional, customer service minded Solutions oriented with good problem solving skills Attention to detail Proactive and take initiative Team player Self-motivated Hands on approach Flexible approach NB: The applicant will be required to complete an enhanced DBS check application