Job summary Band 5 Deputy Patient Pathway Manager - Urology (CAT 3A) We are looking for a Deputy Pathway Manager (DPPM) to support the Patient Pathway Manager (PPM), Service Manager (SM) and Senior Management Team ((Clinical Director, Matron, and Directorate Manager (DM)) in the efficient and effective operational management of their respective service/s in order to deliver continually improving, high quality patient care. Main duties of the job The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams. The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions. The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans. The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets. The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM. About us Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 193-6728984PCG Job locations Royal Berkshire Hospital London Road Reading RG1 5AN Job description Job responsibilities Please refer to the attached Job Description and Person Specification for further details of the post. Job description Job responsibilities Please refer to the attached Job Description and Person Specification for further details of the post. Person Specification Qualifications Essential A Level or Equivalent Desirable Educated to degree or equivalent experience/qualification Management qualification or business qualification or equivalent experience Experience Essential Supervisory experience of administrative staff Dealing with complaints Experience of working within an administration team Desirable Health Care experience Knowledge of CAT patient pathways Person Specification Qualifications Essential A Level or Equivalent Desirable Educated to degree or equivalent experience/qualification Management qualification or business qualification or equivalent experience Experience Essential Supervisory experience of administrative staff Dealing with complaints Experience of working within an administration team Desirable Health Care experience Knowledge of CAT patient pathways Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Royal Berkshire Hospital London Road Reading RG1 5AN Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)