If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Job Profile
The Change Enablement Transformation Manager is accountable to the Head of Change Enablement Product & Transformation. They are responsible for helping drive Change-related tooling and process transformation initiatives as part of the ‘Next Generation Change’ strategy. This includes overseeing the delivery of small, medium and large-scale projects. They are a member of the Change Enablement function, part of the Service Management discipline within the Chief Technology Office. They operate during core hours, though may be required to support colleagues outside of that in exceptional situations. They have no line management responsibilities.
This role will carry out some or all of the following activities globally:
1. Responsible for the e2e Change-related process and tooling improvements, facilitating meetings and workshops, connecting teams and people to deliver outcome-based solutions. This includes helping define the detailed requirements, user stories and desired outcomes as well as the approach, communications and transition plan.
2. Responsible for successful delivery and handover of process and IT Service Management tooling changes into the Change Enablement BAU function – producing supporting material, artefacts, overviews and demos to ensure a successful transition into BAU.
3. Responsible for collaborating with GBGF Service Management and Change Raisers to understand the requirements and business outcomes we want to achieve along with collaborating with ServiceNow and HSBC Platform teams to define and agree the solution(s) – and subsequently test and implement.
4. Support the delivery of a pipeline of transformation activities which will uplift Change Enablement within HSBC, providing increased resiliency to our customers and colleagues.
5. The transformation activities focus on ensuring we meet our purpose to enable more Change to be delivered more quickly, more easily, and more safely – while maintaining full compliance with our controls.
6. Responsible for the underpinning plans, scheduling, risk mitigation and communications - facilitating meetings with key teams and stakeholders and regularly interfacing with Global Head of Change Enablement and the wider Change team to provide updates on progress and the benefits of what’s being delivered. Will support the progress updates into the GBGF and Change Enablement Community of Practice, as well as to the wider Change community.
7. Responsible for ensuring appropriate leverage of the toolset, working with Architecture to prioritise new deliveries, with Engineering on alignment of auxiliary Change Enablement tooling, or self-serving small change.
8. Responsible for successful handover of IT Service Management tooling changes and new capability into the Change Enablement BAU function along with engaging toolset vendors on Next Gen features that underpin leading edge Change Enablement practices.
Skills Required
1. Extensive experience of vendor & internal senior stakeholder management to up to and including Exec Level – influencing skills, building relationships with people that work inside and outside of the bank.
2. Strong background in IT Service Management, plus working knowledge of ServiceNow or other ITSM toolsets is essential. Nice to have experience of IT Change Management, either interacting with the process or being part of the management of it.
3. Process Transition / Transformation – ability to critically assess an existing process and make iterative improvements to it, understand use cases and benefits, understand bigger picture and amendments impact users.
4. Agile skills/experience/knowledge with proven delivery capability – the ability to deliver a piece of work, plan, accurately size, allocate, manage scope. A nice to have related to this is experience of using Jira Kanban.
5. Proactive ownership – take the lead, use initiative to identify improvements, own and drive tasks etc.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
hsbc.recruitmenthsbc
Telephone: +44 207 832 8500
#J-18808-Ljbffr