Job Description - Network Operations Coordinator (047239)
Organisation
NETWORK MANAGEMENT CONTROL CENTRE
Job
Administration
Position Type - Full Time
Network Operations Coordinator
Location: Southwark, London
Contract - TfL Band 2 permanent
About us
Do you care about making a difference to people’s lives? Do you want to work in a dynamic, exciting and interesting environment? Are you interested in shift work with excellent benefits and shift allowance?
With a population of over 8.6 million and millions of visitors every year, London is a city that’s always on the move. Surface Transports Network Management Control Centre helps to ‘Keep London Moving’ by supporting and managing the movement of people and goods on the road network. We report the status of the network to our customers and road users. We want our streets to be safe for everyone to use and pleasant places to live, work and move about efficiently.
We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real-time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like RideLondon and the London Marathon.
Our Control Centre is a dynamic exciting environment, and the diverse nature of the city is reflected in our teams and our people come from all walks of life.
We are looking for motivated and enthusiastic people who care about making a difference. This is a role to be proud of and you will be provided with training and development opportunities, so from day one you’ll be ready to go.
Role
You will be responsible for:
* Responding to and managing real-time incidents focusing on the safety and protection of pedestrians, our passengers (buses), and cyclists.
* Ensuring people can move about safely and efficiently on all surface modes of transport.
* Real-time communication with our partners including bus drivers, bus operating companies, and our emergency services partners.
* Using a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.
Skills, Knowledge, Experience and Ways of Working
* Able to work collaboratively as part of a high performing team to achieve a shared goal (Essential).
* Able to multitask and prioritise your work in a dynamic operational environment (Essential).
* Good knowledge of the London Road network system and the elements that contribute towards minimising congestion (Desirable).
* Can remain calm under pressure and prioritise tasks in a pressurised environment (Essential).
* Experience of working in a control centre environment or similar (Desirable).
* Experienced in providing real-time communications to partners/clients (Desirable).
* Good knowledge of Incident Management and capable of coordinating multiple and/or large-scale incidents (Desirable).
* Able to use multiple computer systems in a dynamic environment (Essential).
Shifts
Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00), and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends.
Equality and Diversity
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Our panels will be both diverse and independent.
Applications
Please apply using your CV and a two-page covering letter. PDF or .docx format preferred and do not include any photographs or images. Please ensure your CV and cover letter documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) and the file size is a maximum of 1MB.
The closing date for applications is Tuesday 12th November 2024 @ 23:59
Other Information
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.
TfL offers an excellent benefits package including:
* Free travel for you on the TfL network.
* A 75% discount on National Rail Season Ticket and interest-free loan.
* 30 days annual leave plus public and bank holidays.
* Tax-efficient cycle-to-work programme.
* Retail, health, leisure, and travel offers.
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