Location: Westfield Stratford Company: Known Source About Us: Known Source is a grassroots platform of curated second hand fashion dealers. We exist to make it easy for people to discover quality clothing and continue its life. Our vision is to help create a World in which every piece of clothing lives multiple lives. We are at an exciting stage in our journey We have just opened our flagship store in Westfield Stratford, having beat 250 sustainable businesses to win the Westfield Grand Prix Our store is stocked with items from our community of suppliers, who we call our dealers. Each of them is a recognised-best independent second hand fashion company, specialising in a diverse range of styles. Everything from archive Jean Paul Gaultier to Levi’s 501s to technical Stone Island. Meaning the store is stocked with a unique collection of one-of-one products. For this reason, we are looking for a Sales Associate to join our close-knit team, be the face of our brand, and get our clothes out to as many people as possible Job Description: We are looking for a dynamic and passionate Senior Sales Associate to lead our Sales team. The ideal candidate will have a keen eye for fashion, a dedication to sustainability, and a commitment to providing exceptional customer service. As a Senior Sales Associate, you will be the face of our brand, training our Sales team to help customers find unique pieces that suit their style and needs, while promoting the Known Source brand. Key Responsibilities: Sales: Maximise the performance of our Sales Associates. Achieve individual sales targets and contribute to team goals. Upsell and cross-sell products to enhance the customer shopping experience. Maintain knowledge of current fashion trends and product offerings. Customer Service: Greet and assist customers in a friendly and professional manner. Provide personalised fashion advice and styling tips. Handle customer inquiries and resolve issues promptly and efficiently. Merchandising: Ensure the sales floor is well-organised, clean, and visually appealing. Assist in receiving, tagging, and displaying new inventory. Monitor stock levels and report inventory needs. Operations: Process transactions accurately using the point-of-sale system. Assist with opening and closing procedures, including cash handling. Participate in regular team meetings and training sessions. Qualifications Experience: Previous retail experience, in fashion or second-hand fashion. Proven track record of achieving sales targets. Skills: Strong interpersonal and communication skills. Ability to work in a fast-paced environment. Excellent organisational and multitasking abilities. Personal Attributes: Passionate about fashion and sustainability. Friendly, approachable, and customer-focused. Reliable and punctual with a strong work ethic. Benefits: Competitive salary with performance-based incentives. Employee discount on all products. Opportunities for career growth and development. A supportive and collaborative work environment. How to Apply: If you are enthusiastic about sustainable fashion and have the skills to thrive in a dynamic retail environment, we would love to hear from you. Please send your resume and a brief cover letter explaining why you are a perfect fit to contactknownsource.co.uk. The role will start as soon as you can start Known Source is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.