The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support. Job Title: Volunteer Growth Manager (Retail) Location: Rugby - Hybrid (40% office based) Full Time: 37.5 hours Annual Salary: £35,000 Please upload a cover letter alongside your CV Job Purpose With the support of the Volunteer Experience Team, the Volunteer Growth Manager will guide and empower colleagues in Retail to ensure that TAAS: Takes an insight driven, proactive approach to volunteer recruitment. Provide a great volunteer experience throughout the volunteer journey Supports staff and volunteers through the provision of continual education and learning opportunities. The Volunteer Growth Manager will play a key role in proving insights and data that enable the Retail operation to take an evidence-based approach to volunteer growth across the Country. As a conduit between the Volunteering Department and the Trading Department, the Volunteer Growth Manager plays an influential role in translating strategy into operational delivery plans. They will also offer insights and learnings to the Volunteer Experience Team, informing central projects and initiatives. Key Responsibilities Develop, deliver and evaluate an annual 'Retail Volunteer Delivery Plan' aligned with the goals of the Volunteering and Trading strategy, to deliver growth in volunteer contributions. Empower staff managing volunteers, and volunteers themselves, by ensuring they are well equipped with the knowledge and tools to be successful in their role. Drive an insight led approach to volunteer recruitment in Retail by ensuring colleagues are clear about the skills needed within their team, and the value that volunteers can bring. Work alongside the Volunteer Experience Officer to inform and deliver volunteer recruitment and engagement activities. Provide feedback that enables the Volunteer Experience team to ensure that the volunteer offer is clear, flexible and easy to engage with. Identify local events and partnerships that can assist in the delivery of the annual plan, ensuring a joined-up approach is taken with the wider Volunteering Team. Develop and maintain a package of Volunteering collateral and associated guidance to support recruitment and retention activity across the Retail estate. Utilise TAAS data to produce reports and insights to inform activity, identify areas of focus, and to report against Key Performance Indicators. Ensure compliance with policy and procedure and resolve volunteer problems efficiently and effectively. Work proactively and collaboratively with key stakeholders to inform plans and drive growth. Person Specification Experience in volunteer management, an understanding of what makes a great volunteer experience, and a passion for the value volunteering brings to organisations, individuals and communities. Experience in stakeholder/partnership management. A proactive and influential individual who can creatively problem-solve. Proven ability to collaborate with cross-functional teams to design and deliver effective development initiatives. Track record of delivering against targets. A great communicator, who can flex their style and methods to suit a range of audiences. Ability to analyse data, and present insights and recommendations to a range of audiences. Experience operating within Charity Retail is desirable. Proficient in Microsoft Office, especially Excel. Demonstrable evidence of behaviour in line with TAAS core values throughout career to date. Demonstratable commitment to diversity, equity, and inclusion initiatives. Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: Health & Safety and Environment Safeguarding Data Protection Equality, Diversity, and Inclusion Quality You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.