We are looking for a talented, organized Administrator to join our busy team in Reading on a 12 month maternity cover contract. If you are on the lookout for your next opportunity, with an employer that cares deeply for its employees and has a history of long-serving employees, then this may be your chance.
Adcock Refrigeration and Air Conditioning is a widely respected company within the cooling and heating industry. In 2024 we achieved an 84% employee engagement score, which shows that we are doing very well in achieving our mission to “deliver an outstanding client experience every day, by creating a great place to work”.
What you’ll be doing:
As part of a small administrative team, you will be the first contact for clients and engineers. You will support the Service and Maintenance department in delivering exceptional service to our clients.
Your day will include:
* Answering and dealing with incoming telephone calls effectively.
* Liaising with customers and arranging for engineer site visits to be completed on time.
* Planning jobs and delegating to engineers, ensuring they have the information necessary to deliver excellent service to customers.
* Production and administration of invoices.
* Compiling and updating F-Gas database records and asset lists.
Every day is different, and every client is unique!
What we need from you:
* An experienced administrator in a busy, reactive working environment.
* Good computer skills, specifically Microsoft applications.
* Experience in using databases would be an advantage.
* Ability to deliver excellent customer service.
* Able to prioritise and react to changing customer needs in a calm and effective manner.
What we offer:
* 25 days holiday per annum, plus bank holidays, increasing with service.
Next steps:
If you feel that this is the right opportunity for you, click apply and complete the short application process.
We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you’ve got what it takes, then we want to hear from you!
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