About us
Bespoke 77 has been involved in the ceramic and wood industry for the past 40 years. Established in 1977, we have cultivated a diverse range of prestigious customers in the food manufacture, retail and restaurant industries such as Harrods, Fortnum and Mason, Royal Caribbean and Cropwell Bishop Stilton.
Our products can often be found on the shelves of Waitrose and Sainsbury’s or you may have eaten from our plates, wooden boards and dishes whilst visiting numerous different restaurants including The Ivy, Megan’s, Prezzo and many others.
Since taking over the reins in 2007 Terry and Barry Grainger have introduced new ranges in glass, terracotta, wood, metals and textiles to compliment the already expansive ceramic side of the business.
We pride ourselves on supplying high quality products at very competitive prices. Our core values include exceptional levels of customer service and partnering with our clients at all stages of the engagement and supply chain. We work very closely with them developing their ideas through to production, including creation of samples and conceiving unique, ingenious packaging solutions and design, fulfilment and logistics for web ecommerce solutions.
The Role
The purpose of this role is to help improve our online presence by driving traffic, improving customer experience and amximising revenue through all of our online platforms.
Key Responsibilities
1. Strategy Development: Creating and implementing the overall e-commerce strategy to achieve business goals and growth targets.
2. Website Management: Ensuring the website is user-friendly, optimised for search engines (SEO), and up to date with the latest product offerings and content.
3. Product Listings: Managing product inventory, creating and updating product listings, ensuring accuracy in descriptions, prices, and images.
4. Customer Experience: Enhancing the online shopping experience by ensuring smooth navigation, fast loading times, and mobile optimisation.
5. Sales Performance Analysis: Monitoring sales data, identifying trends, and using analytics to make informed decisions that drive sales and improve performance.
6. Marketing & Promotions: Developing and overseeing digital marketing campaigns, including email marketing, paid advertising (PPC), and social media to drive traffic and increase conversions.
7. Stock & Order Management: Coordinating with warehouse teams to ensure stock levels are adequate, orders are fulfilled on time, and customer satisfaction is maintained.
8. Budget Management: Allocating and managing the e-commerce budget effectively to optimise return on investment (ROI) for marketing and sales initiatives.
9. Customer Service: Addressing customer inquiries, complaints, and returns, ensuring high standards of customer service to maintain a positive reputation.
10. Collaboration with Other Departments: Working closely with marketing, IT, finance, and logistics teams to ensure seamless operations across all functions.
11. Trend Monitoring: Keeping an eye on e-commerce industry trends, competitor activities, and emerging technologies to ensure the business stays competitive.
12. Compliance & Security: Ensuring the online store complies with relevant laws and regulations, including data protection and payment security
What you’ll bring:
Demonstrable experience of effective and proactive problem-solving
Excellent attention to detail
A friendly, outgoing, personable attitude with a hands-on mentality, willing to roll your sleeves up, and deliver on agreed targets
Interest and curiosity in consumer behaviour and how we can influence purchase
Self-starter - able to work both alone and as part of a team
Proven ability to pick things up quickly – be it systems, processes, or concepts
Strong proficiency in Microsoft Office applications, specifically Excel/Google Sheets, as well as Google Drive.
(Must Have) Experience working with Shopify, Amazon Seller Systems and a knowledge of integration
(Must Have) SEO skills set and experience with Google Analytics
(Must Have) Experience working with Canva and Photoshop
(Must Have) Ability to handle large data sets in Excel/Google Sheets and provide analysis
Benefits
Wage £35,000 per year
20 days annual leave plus bank holidays (pro rata)
Casual Dress
Employee Discount
On-Site Parking
Company Events
Customer Events
Company Pension
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the duties or qualifications of the position based on business needs.
If you meet the requirements above and are passionate about e-commerce, we would love to hear from you! Please submit your resume for consideration.
Application deadline: 14/02/2025
Expected start date: 01/03/2025
Job Type: Full-time
Pay: £35,000.00 per year
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 14/02/2025
Expected start date: 03/03/2025