Job Description Job Title: Customer Service Advisor Location: Barnstaple Salary Circa: £20,000-£22,000 with potential to increase following training programme Industry : Insurance - No insurance experience needed Purpose The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service. You will complete our clients' licenses to sell/advise insurance - minimum 3 months to level 2 (22-24k) then minimum another 3 months to level 3 (24.5k-28k). In the office 5 days per week Key Responsibilities Continuously identify areas for improvement and provide potential solutions to the company and reduce costs. Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals. Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs. Maintain thorough and accurate records of all customer interactions. Identify complaints and refer to the necessary complaint handler. Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to. Ensure that telephone calls are answered & dealt with promptly & efficiently. Skills and Competencies T he skills to prioritise and organise workload and working to deadlines. A bility to work as part of a team and form strong relationships with colleagues. Positive can-do attitude. E xcellent communication skills and s trong team ethic. Manage time effectively; ability to work under pressure. Good personal organisation skills. in and people skills Good timekeeping and presentation of self and work. Essentials Financial services experience or a graduate. If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at adminlawesgroup.co.uk