Job description We are recruiting on behalf of our client, a leading company in the commercial vehicle sector, for a Customer Service Advisor based in Grimsby. This is an exciting opportunity to join a well-established business that prides itself on delivering exceptional service to its customers. The Role: As a Customer Service Advisor, you will be the first point of contact for customers, providing professional and efficient support across various channels. You will play a key role in ensuring customer satisfaction and smooth day-to-day operations. Key Responsibilities: Handling customer inquiries via phone, email, and in-person. Providing product and service information with confidence and accuracy. Processing orders, bookings, and payments efficiently. Managing customer records and updating databases. Resolving issues and escalating when necessary to ensure a positive customer experience. Working collaboratively with internal teams, including sales and service departments. What Were Looking For: Previous experience in a customer service role, ideally within the automotive or commercial vehicle industry. Excellent communication and problem-solving skills. Strong organisational abilities and attention to detail. Proficiency in Microsoft Office and CRM systems. A proactive and customer-focused mindset. Whats in it for You? Competitive salary and benefits package. Full training and ongoing development opportunities. Supportive team environment with career progression potential. If you are passionate about customer service and looking for your next opportunity, wed love to hear from you ADZN1_UKTJ