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Customer Service Planner, London Borough of Waltham Forest
Client:
Morgan Sindall Property Services
Location:
London Borough of Waltham Forest, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0455e2ba0cc6
Job Views:
32
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Full Time – Permanent 40 hours per week
We are looking to recruit a Customer Service Planner to join our Waltham Forest Team, working from our office in E4 8TD.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
* Social Housing and Repair and Maintenance background.
* Competent in communicating with direct operatives, subcontractors, and residents.
* Basic building maintenance knowledge required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Good level of written English.
* Good communication skills ability to communicate with different stakeholders at different levels.
* Passionate about service delivery and customer satisfaction.
Benefits:
* 26 Days Holiday & Bank Hols
* Enhanced Pension Plan
* Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
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