Grand Union Health Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams. This exciting role has become available as current manager is emigrating. The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB. The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. The post holder will report directly to the Partners. The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, Paramedics, GP Assistants), Operations Manager and Reception and Admin Manager. Main duties of the job Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional line management of all clinical and administrative staff Direct line of management of staff and Clinicians Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Managing contracts for services to be delivered by ICB, PCN and Borough Leading change and continuous improvement initiatives Coordinating the review and updating of practice policies and procedures Coordinating and leading the compilation of practice reports and the practice development plan Developing, implementing and embedding an efficient business resilience plan Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper Ensure all possible financial claims are submitted in a timely fashion Working with the overall team to achieve all QOF targets, all local commission services targets and all enhanced service targets from ICB Coordinating the practice diary, ensuring meetings are scheduled appropriately Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN Marketing the practice appropriately online and in person Managing complaints effectively and in line with practice complaint policy Ensuring compliance with employment legislation and dealing with disciplinary issues Oversee the management of the premises, including health and safety aspects such as risk assessments and training Managing the practice IT system, delegating staff to act as administrators Ensuring compliance with IT security and Information Governance Coordinating of projects within the practice Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities Ensure staff files and documentation are in line with the requirements of the CQC Represent the practice in the PCN and work closely with the PCN team to reach targets required for the PCN IIF schemes Work with the local federation and communicate with them regarding issues. Ensuring all submissions are completed on CQRS and via email as appropriate