The Digital and Transformation Lead will be responsible for driving innovation, digital transformation, and ensuring a seamless integration of technology within the GP practice.
This role will support the Practice Manager and Reception Team Leader in managing the reception and administrative teams, enhancing patient experience, and ensuring smooth daily operations.
The ideal candidate will have a strong focus on digital solutions and improving efficiency across all practice functions.
Full support and training can be provided if the applicant has not worked within a general practice environment before.
Main duties of the job
* Digital Transformation & Innovation: Lead and drive the practice, ensuring the integration of new technology and tools to improve patient experience and internal workflows.
* Digital Systems Management: Oversee the management and optimization of digital systems such as appointment scheduling and patient management, ensuring these systems align with operational needs.
* Patient Access Enhancement: Lead initiatives to improve patient access to services through digital solutions, including online appointment booking.
* Support for Practice Staff: Provide digital training and support for all staff, ensuring they have the tools and knowledge to use technology efficiently in their roles.
* Compliance and Data Protection: Ensure compliance with GDPR. Manage patient and third-party information requests in line with GDPR guidelines.
* CQC Compliance: Support the practice in maintaining high standards for CQC compliance.
* Liaison with Local Bodies: Act as the primary digital liaison with local bodies such as the Primary Care Network (PCN) and Integrated Care Board (ICB).
* Operational Support: Assist the Practice Manager with management tasks.
* Quality and Outcome Measures (QoF) & Claims: Work with the Nurse Lead and QOF Lead to support the completion of practice claims, running necessary searches to ensure accuracy and timeliness.
* Friends and Family Test (FFT): Ensure the timely submission of Friends and Family feedback.
About us
Middlewich Road Surgery has a patient population of 7333. We are based in Northwich, within the Cheshire boundary.
The practice has 4 partners, who are supported by a full suite of staff, including salaried GPs, practice nurses, PCN ARRS teams, administration, secretarial and reception teams. All teams work closely together to ensure a safe, excellent patient experience.
Job responsibilities
The Digital and Transformation Lead will be responsible for driving innovation, digital transformation, and ensuring a seamless integration of technology within the GP practice. This role will support the Practice Manager and Reception Team Leader in managing the reception and administrative teams, enhancing patient experience, and ensuring smooth daily operations. The ideal candidate will have a strong focus on digital solutions and improving efficiency across all practice functions.
Main Duties and Responsibilities:
* Digital Transformation & Innovation: Lead and drive the practice's digital transformation efforts, ensuring the integration of new technology and tools to improve patient experience and internal workflows.
* Digital Systems Management: Oversee the management and optimization of digital systems such as appointment scheduling, patient management, and electronic health records (EHR), ensuring these systems align with operational needs.
* Patient Access Enhancement: Lead initiatives to improve patient access to services through digital solutions, including online appointment booking, patient portals, and telemedicine options.
* Support for Practice Staff: Provide digital training and support for all staff, ensuring they have the tools and knowledge to use technology efficiently in their roles. Foster a positive, tech-savvy environment to improve staff satisfaction.
* Compliance and Data Protection: Ensure compliance with GDPR and all relevant regulations for patient data, overseeing the secure handling and sharing of patient information. Manage patient and third-party information requests in line with GDPR guidelines.
* CQC Compliance: Support the practice in maintaining high standards for CQC compliance, integrating digital systems where appropriate to streamline reporting and compliance checks.
* Liaison with Local Bodies: Act as the primary digital liaison with local bodies such as the Primary Care Network (PCN) and Integrated Care Board (ICB), ensuring the practice is aligned with local digital health initiatives.
* Operational Support: Assist the Practice Manager with management tasks; supporting the GP and staff rota, and helping manage holidays and locum cover.
* Quality and Outcome Measures (QoF) & Claims: Work with the Nurse Lead and GP QOF Lead to support the completion of quarterly claims, running necessary searches to ensure accuracy and timeliness. Complete CQRS, DES, and LES claims as required.
* Friends and Family Test (FFT): Ensure the timely submission of Friends and Family feedback, utilizing digital platforms to streamline the collection and reporting process.
* Performance Data and Reporting: Utilize digital tools to run searches and generate reports to support claims, performance metrics, and quality indicators. Ensure data accuracy and that deadlines are met for all claims and reporting requirements.
Person Specification
Qualifications
* GCSE grade A to C in English
Experience
* Experience of working confidently and fluently with IT support systems.
* Experience of working in a GP practice is preferred, but not essential, as training can be supplied.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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