Brook Street (UK) Limited is delighted to be working on behalf of our Newry based client to recruit a Customer Service Administrator to join their expanding business.
This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.
Key Duties & Responsibilities
Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements
Generating, amending and updating service schedules and sending reminders
Vehicle and customer database management
Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and customer care calls and managing key customer relationships
Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Criteria
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