Summary What you'll do You will manage and take responsibility for all aspects of the processing of rental, cash receipts and other income in the Accounts Receivable function. As a senior member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents How you'll do it Oversee the the accurate and timely processing of all income received and invoices issued, ensuring adherence to procedures and financial regulations. Ensure all customer payments and Housing Benefit are allocated to customers' accounts and posted onto systems accurately and promptly, investigate and correct anomalies Ensure queries and adjustments to accounts are dealt with promptly by the team and within agreed timescales. Liaise with LA Housing Benefit departments, Social Services, Allpay, Banks and customers to facilitate prompt payment and accurate posting of monies received. Debt collection process to be initiated where necessary. Participate in the annual review of internal controls and financial policies, delivering continuous performance improvements across the function Provide information to internal and external auditors as required. Deputise for the Finance Operations Manager AR Maintain accurate data, managing large complex data sets on excel and in-house systems Maintain a working knowledge of all relevant legislation, procedures and best practice for the Accounts Receivable function Manage and appraise the Finance Officers in the Accounts Receivable function fostering a culture of continuous learning and professional development. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. In addition, you will need the following: Prior experience running an Accounts Receivable Team in a large complex business Good understanding of the principles of double entry bookkeeping and the implications of accounting entries in general Proven experience of supervising the workload of a medium sized team in a high volume transactional organisation Able to resolve complex income issues through data analysis and proven problem-solving techniques Knowledge of month-end routines for preparation of reporting and reconciliations Strong communication and interpersonal skills; work collaboratively with internal and external stakeholders Proficiency in Excel; knowledge of D365 preferred Studying towards an AAT or CCAB recognised accounting qualification with supporting CPD. Uphold ethical principles including integrity, objectivity, professional competence, confidentiality, and professional behaviour What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now Closing date is 09/02/25 Step 2: Successful candidates will be invited to a screening interview Step 3: Successful candidates will be invited to interview which may include a technical assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.