Our client, a large Global Bank is seeking to hire a candidate on a 12 month contract within the Operational Resilience, Governance & MI t eam. The team have experienced significant growth recently so it is an exciting time to join this team. For this role they are looking for someone with good Governance & MI experience as well as knowledge of ServiceNow with the ability to produce reports, challenging internal stakeholders to get the data through combined with strong PowerPoint skills. MAIN PURPOSE OF THE ROLE Responsible for supporting the Governance and Change Lead with: Ensuring all documentation related to operational resilience is updated in line with governance and regulatory requirements. Build and maintain collaborative relationships with key stakeholder across The Bank to ensure collaborative approach to reporting is achieved. To track and report deliverables, risks and issues through the lifecycle. Facilitating workshops with technical and non-technical stakeholders to drive agreement on requirements and delivery. Understands complex data mapping projects linking new and established data sources to reporting & dashboarding. Lead in establishing solutions with stakeholders to any issues raised through various forums, meetings etc. Creating PowerPoint presentations for various forums and committees. Writing minutes on the back of forums and committees. Ensuring adherence to governance activities. Data quality gap identification and remediation across the operational resilience data requirements. Management of change activities that could materially impact an Important Business Service or Critical or Important function. The role will work closely with the Operational Resilience Governance and Change Lead to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience, Crisis Management Response and Business Continuity Management activities. The role holder will need knowledge of the FCA/PRA Operational Resilience Policy Statements (March 2021), as well as the DORA EU regulations and will gain experience working in a team ultimately responsible for successfully establishing Operational Resilience frameworks and capabilities within the organisation. KEY RESPONSIBILITIES Responsible for supporting the Governance and Change Management Lead on developing, embedding and managing the Operational Resilience framework tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include: Supporting all tasks to promote awareness and understanding of Operational Resilience across the firm, supporting communications and training campaigns across all levels. Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, helping the SMF24, Service Owners and Resource Owners perform their duties in line with regulatory expectations. Establish and manage the process to monitor the resilience of important business services (IBS’s), Critical Important Functions (CIF’s) and their supporting resources/critical assets: Manage metrics to monitor resilience of IBS’ and CIF’s; Coordinate activity to assess resilience of critical resources/assets. Establish and produce informative PowerPoint slide to provide reports to stakeholders and senior management. Support process to assess vulnerabilities, and define and deliver remedial actions: Support the business areas with tracking weaknesses and vulnerabilities in resilience; Track delivery of actions and review evidence of gap closure. Participate in establishing and managing the creation the Regulatory Self-Assessment: Support with the creation of the annual regulatory self-assessment; Coordinate internal governance and approval (incl. Board approval). Take a lead role in coordinating the governance of Operational Resilience, preparing papers for relevant committees and ensuring issues are escalated appropriately. Support the bank's delivery in the EMEA region in line with regulatory and Head Office requirements to achieve the Bank's strategic objectives. REQUIRED WORK EXPERIENCE Working in a governance environment. Understanding of ServiceNow Operational resilience module used in the organisations (preferred). Understanding of JIRA used to track deliverables. Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred). Creating PowerPoint presentations. Previously employment experience in: The UK Financial sector UK Regulatory experience in Operational Resilience or Risk Management areas. Good knowledge and understanding of: UK Regulatory policy statements on Operational resilience and DORA EU regulations. Operational Resilience. Business Continuity and Disaster Recovery. Crisis and Incident Management. Skills and knowledge required: Technical/Functional Skills: Tracking deliverables, risks and issues through the lifecycle. Facilitating workshops with technical and non-technical stakeholders to drive agreement on requirements and delivery. Maintaining Policies, Framework, Procedure documents and rolling out training to stakeholders as required. Producing PowerPoint slides for senior management forums and committees. Communication & influencing skills: Advocate for operational resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of operational resilience throughout the organisation. Ability to build collaborative relationships across the business, working closely with internal customers. Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables. Management skills: Experience in identifying and resolving risks and issues, or prompt escalation to programme manager if they are not able to be resolved. Knowledge and experience to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables. Ability to work with team members to develop solutions to complex problems and make recommendations. Where required, the role holder will also: Support the Head of Operational Resilience with the Operational Resilience Committee, Focus and Working Groups. Contribute to the Operational Resilience team’s performance, ensuring compliance with the organisations governance policies and procedures. Support compliance to the operational resilience framework across London (and within the EMEA region) to a level expected by our local regulators and at a level in line with peers, including the update of relevant procedures and policies. Identify/escalate appropriate actions to improve the overall reporting for the function. Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their operational resilience weaknesses and concerns are addressed proactively. Support and enhance staff training as required. Provide regular updates on progress under the operational Resilience framework and other key forums/committees. Contribute to the operational resilience governance for business activity to influence business strategy for the region and globally. Regulatory compliance, affairs and change: Comply with, and ensure that under your responsibility (where applicable) you comply with, the entities’ policies and procedures as well as all rules, laws and regulatory requirements emanating from any of the regulatory authorities to which the entities are subject. Remain up to date with regulatory changes; ensure that changes are well understood and plans are. PERSONAL REQUIREMENTS Excellent communication skills. Results driven, with a strong sense of accountability. A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly. The ability to understand and manage the needs of a diverse and extensive group of stakeholders. Strong decision making skills, the ability to demonstrate sound judgement. A structured and logical approach to work. Strong problem solving skills. A creative and innovative approach to work. Excellent interpersonal skills. The ability to manage large workloads and tight deadlines. Excellent attention to detail and accuracy. Excellent Microsoft office Skills – in particular PowerPoint. A calm approach, with the ability to perform well in a pressurised environment.