Kinetic Industrial are looking for an experienced Customer Service Administrator for one of our clients based in Middleton. Our client is a leading global supplier of safety components and solutions to the Railway Industry. This is a permanent position, where you will be required to work Monday to Thursday, 7:30am to 3:30pm, and Friday 7:30am to 1:30pm.
Role Responsibilities
As a Customer Service Administrator, you are responsible for supporting our customers with their spare part requests. You would be the contact for all customer queries and questions. You will also be responsible for:
1. Assisting customers with parts specifications
2. Helping identify the right parts based on customer needs
3. Communicating with customers to clarify spare parts needs
4. Working closely with internal departments
5. Preparing and calculating quotations for parts for customers
6. Keeping records of all quotations and updating them regularly
7. Tracking quotation status and reporting on conversion rates and sales performance
8. Maintaining detailed documentation of all transactions and communications related to parts
9. Generating regular reports on quotations, customer interactions, and sales performance
10. Managing the repair cycle, including preparing quotes for repairs, processing orders, shipping, and invoicing
Requirements
To be successful in this role, you will need:
1. A degree in Business Administration
2. Certifications in supply chain management or technical training are advantageous
3. 2-3 years of experience in parts administration, customer service, or a similar field, ideally in a technical or engineering environment
4. Skilled in Microsoft Office (Excel, Word, Outlook) and experienced with ERP systems (preferably Oracle)
5. Excellent communication skills in English; additional languages are beneficial
6. A team-oriented individual with an interest in technical products within the railway sector
7. Organised and able to remain calm under pressure
8. Quick to understand new concepts and eager to learn
Benefits
Our benefits include:
1. Easy communication across teams and managers, allowing fast decision-making
2. Control over your work with encouragement to take initiative
3. Plenty of opportunities to grow your career, supported by a motivated international team and a positive work environment
4. Permanent position
5. £30,000 per annum
6. Monday to Friday role with an early finish on a Friday!
7. Opportunity to work for a global company
If you're seeking a new opportunity where you can learn, grow, and advance your career, and you possess the relevant skills and experience, we'd love to hear from you. Please apply with your most up-to-date CV.
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