Technical Operations Manager 48K
Key Task: Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees.
* Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policies.
* Identifying succession within the existing team; ensuring that development and mentoring are implemented.
* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment.
* Ensuring eLearning is completed and fully up to date for yourself and the team.
* Reviewing, maintaining and scheduling role and business specific training for yourself and the engineers within the team.
* Attend and participate in any relevant training courses.
* Manage holiday and sickness, maintaining the correct and required staff level on site.
* Maintain people records such as new starters, leavers, and any changes in staff.
* Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
* Ensuring that the Module Maintenance programme is planned and kept accurate and up to date for a rolling 12 month period.
* Liaison with the relevant customer stakeholders to be able to plan and deliver the Module Maintenance programme.
* Delivery of the Module Maintenance programme, utilising both the in-house engineers and specialist sub-contractors.
* Ensuring the correct and accurate reporting on completion of each Module Maintenance to the client including defects and remedial works.
* Ensuring that KPIs are achieved for operational delivery for the Planned Maintenance activities.
* Management of the supply chain - including sub-contractors and suppliers.
* Attending ad-hoc, Weekly and Monthly Client meetings.
* To provide technical and operational support and advice to the engineering team.
* To manage and submit monthly report and compliance information to the Account Manager.
* Reporting to and supporting the Account Manager.
* Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall financial WIP report with the support of the Lead Contract Support.
* Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all disciplines.
* To conduct audits of the planned maintenance activities ensuring that tasks are completed to SFG and industry standards.
* Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively.
* Ensuring planned maintenance services are scheduled and completed on time.
* Ensuring that compliance documents; contract logbooks are fully up to date and audit ready.
* Ensuring that all external portals for contract information are regularly updated according to work completion.
* Managing client/end user escalations and queries.
* Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain.
* Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed.
* To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or staff.
* To co-ordinate and manage the maintenance and uptime of assets and critical plant for site; ensuring any changes in services are communicated to all stakeholders with immediate effect.
* To ensure that significant operational events are reported to building leads & estates team as soon as possible, implementing plans to mitigate any risk which may have impact to science.
* Resolving technical issues, working collaboratively with the Hard Services Manager, by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance.
* Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors.
* Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner.
* Aid Account Manager in Forecast Document updates monthly.
* Answer calls and emails in a professional and timely manner.
* Support in Management of CAFM Explorer System and reporting.
* Attend and actively participate in weekly Webquote meeting with Account Manager and Customer.
* Webquote management / raise Extra Works jobs in a timely manner.
* System Housekeeping (including but not limited to Webquote, Dynamics, CAFM Explorer, 4Sight, Elogbooks).
* Ensure the delivery of highest Customer Service Standards.
* Working within the team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues.
* Ensuring customer focus within all areas of operational activities and that effective relationships are maintained with key client contacts.
* Promoting and maintaining the core values and demonstrating the Behaviours.
* Ensuring business policies and processes are effectively communicated and implemented within the Team.
* Meet Key Deadlines Set. Accountability to the functional heads, as appropriate.
* To conduct regular reviews of operational procedures making recommendations for improvement with appropriate working practices.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers.
* Liaise and keep informed the senior management on all aspects of contract risks within scope of role.
* Ensure QHSE documentation is maintained and readily available using systems e.g., Hazard Reports, training & competency records, PPE, toolbox talks.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
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