Chelmsford Ref: VA2464 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment? Join Steer Automotive Group, a nationally growing automotive repair business that values integrity, excellence, and innovation. About the Role As a Call Centre Advisor at our Chelmsford site, you will be the first point of contact for our customers, ensuring a seamless and positive experience. Your responsibilities will include: Handling inbound and outbound calls professionally and efficiently. Scheduling and managing customer bookings. Providing accurate information on our services and processes. Resolving customer inquiries with a focus on satisfaction. What We’re Looking For Substantial communication and interpersonal skills. A customer-focused mindset with attention to detail. Previous experience in a call centre or customer service role is advantageous. Proficiency in using computer systems and managing multiple tasks. What We Offer A competitive salary and benefits package. Comprehensive training and support to grow your career. A positive and innovative work environment. The opportunity to be part of a forward-thinking company. If you are ready to join a team that values integrity, excellence, and innovation, apply now and steer your career in the right direction