An opportunity has arisen for a Planning Officer in the Learning Support team, based at Tally Ho. The purpose of the role is to ensure that Learning and Development courses are planned efficiently and timely with the appropriate resources to maximise training opportunities provided to officers and staff within West Midlands Police. Main Purpose of the Role You will manage the allocation of courses in line with Force requirements, allocating appropriate resources to planned learning and development events using process supported systems. In addition, you will ensure records are maintained and relevant systems updated accurately and in a timely manner to ensure organisational resilience and to enable management information to be provided. This role will specifically focus on training related to Joint Emergency Service Interoperability Programme (JESIP) and Marauding Terrorist Attack Joint Operating Principles (JOPs 3). Key Responsibilities Plan and create events using relevant computer systems to facilitate necessary learning, e.g., Learning and Development Planner (LDP). Manage the allocation of course places in line with Force requirements. Produce quarterly and yearly plans in line with L&D delivery strategy. Facilitate fortnightly planning meetings to review resourcing, planning and future demand. Allocate appropriate resources to planned learning and development events using supported systems. To allocate, book and monitor enrolments within their area of responsibility and update abstractions on the duty management system. Once planned, take responsibility for all courses to ensure all resources are booked and all courses are viable to run with full enrolments to achieve maximum efficiency. Assist audits to ensure high standards of customer service. Ensure records are maintained and relevant systems are updated. Knowledge & Experience Essential Must be computer literate. Excellent IT skills in Windows-based operations including: Word, Excel, and Outlook. Ability to use searching tools. Collate, analyse and update data. Desirable Customer service experience. Previous experience of working in a planning role. Ability to use relevant areas of: LDP (Learning and Development Plan) Blackboard CX Portal MyTime Skills Excellent communication skills including verbal and written. Excellent interpersonal and organisational skills. Ability to prioritise workload and work to tight deadlines. Ability to problem solve. Ability to develop effective working relationships. The role will be based at Tally-Ho Police Training College, Edgbaston, Birmingham. Core hours of work are Monday to Friday 0800 - 1600, however, there is a flexible working scheme. Vetting and Medical Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, including full background & financial disclosure as part of the vetting process. You will also be subject to a medical assessment which may include drugs and hearing. Benefits Fair remuneration with progression opportunities, and access to a very competitive pension scheme. Enhanced annual leave in addition to public holiday entitlements. Discounts across travel, parking, daily costs of living and leisure activities. A comprehensive wellbeing package including 24/7 support, free eye tests, and flu jabs. West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.