Job Description
Product Owner (Hybrid Edinburgh)
Head Resourcing is pleased to be working with a governing body who are looking for a Product Owner to lead the delivery and implementation phases of a Microsoft Dynamics 365 CRM platform. Following the successful completion of discovery and design, the project is now progressing into configuration, development, and rollout in partnership with a Microsoft Gold Partner. This new CRM will replace a legacy membership system and integrate with various business applications, including Business Central.
Purpose of the Role:
* Clearly communicate the CRM vision, benefits, and objectives to stakeholders.
* Translate organisational needs into structured delivery actions.
* Collaborate with delivery teams, subject matter experts, and partners to ensure alignment with business goals.
* Champion continuous improvement by responding to feedback and driving sustainable change.
Key Responsibilities:
1. Guide the successful delivery of a fit-for-purpose CRM solution.
2. Maintain and prioritise the product backlog, ensuring it reflects current priorities.
3. Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
4. Support UAT and ensure stakeholder expectations are managed.
5. Provide clear updates on delivery progress and risks.
6. Ment...