Job Title: Infrastructure Field Support Engineer
Experis UK is seeking a skilled Infrastructure Field Support Engineer to join their team. As a key member of the IT department, you will be responsible for providing comprehensive hardware support and technical expertise to clients across the North West area.
Key Responsibilities:
* Provide expert hardware support for a range of devices, including laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
* Support and manage Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
* Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
* Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
* Streamline the setup and configuration of systems across an organisation, using Windows deployment technologies.
* Provide high-quality desktop and application support, including remote technical assistance to end users, ensuring seamless issue resolution.
Requirements:
* Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities.
* Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
* Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
* Familiarity with disk encryption software and its implementation within a corporate security framework.
* Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
* Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders.
* Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions.
What We Offer:
Experis UK is committed to providing a supportive and collaborative work environment, with opportunities for professional growth and development. If you are a skilled Infrastructure Field Support Engineer looking for a new challenge, please apply today.