Job Description
We have an exciting opportunity for an experienced Administrator / Receptionist to work with our Manager in a luxury care home. You will support the growth and continue to receive job satisfaction and purpose developing our home and welcoming new team members and residents.
Danforth Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. We believe that our residents deserve the very best care we can offer, and we are committed to finding exceptional, caring individuals who want to join our current team.
Arkall Manor Care Home is based in Tamworth B79 0GJ.
We ensure that every team member is offered the opportunity to develop their skills and to progress if desired. Caring, compassionate people can find a rewarding career in helping others, and it is our duty to help and encourage them to do so.
Hours of Work: Monday - Friday 09:00 - 17:00.
The preferred start date for the successful applicant will be as soon as all training, references, DBS, and notice period are served.
Key Responsibilities
1. Generate customer enquiries to maximize revenue and meet financial targets.
2. Support the team to plan events within the care home that engage with the local community.
3. Proactively manage the enquiry process from initial contact to conclusion.
4. Manage the move in and out of residents.
5. Lead on showing visitors around the care home in a professional manner.
6. Handle all telephone calls and enquiries and maintain Coolcare systems.
7. Ensure all available bedrooms are to “show standard” at all times.
8. Maintain up-to-date management information regarding occupancy, enquiry levels, and waiting list analysis.
9. Undertake financial administration as required, including petty cash, resident monies, and invoicing.
10. Handle the sensitive issue of aged debt recovery.
11. Order supplies and report maintenance issues.
12. Provide training and support to staff in relation to enquiry handling and showing visitors around.
The role requires effective communication with exceptional interpersonal skills, the ability to develop professional relationships with prospective customers, employees, suppliers, and professionals. Team members must align with and support the company’s values – compassion, thoughtfulness, integrity, and excellence – at all times.
Person Specification
* Care home experience is not essential but is desirable.
* Excellent numeric and literacy skills.
* Experience working with MS Word, MS Excel, MS Outlook, and Sage.
* Excellent communication and interpersonal skills.
* Present a compassionate and professional image at all times.
* Well-organised with the ability to prioritise effectively.
* Team player.
* Reliable and punctual.
* Genuine interest in working in a caring environment.
* Experience of line management is desirable.
* Business Administration or Management is desirable.
Annual Leave: 28 days per annum (includes all Bank Holidays)
Sick Pay: Statutory
Job Types: Full-time, Permanent
Experience:
* Receptionist: 1 year (preferred)
* Administrative: 1 year (preferred)
Pay: £29,000.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
* Referral programme
Schedule:
* Day shift
* Monday to Friday
Work Location: In person
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