LOCATION Ref: VA2684 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Join Steer Automotive Group – Where Excellence Meets Innovation At Steer Automotive Group, we are dedicated to excellence, integrity, and innovation. We are looking for a proactive and customer-focused Customer Experience Advisor to join our First Notification of Loss (FNOL) Team in Doncaster. Your Role: Be the first point of contact for customers reporting accidents or vehicle damage Provide exceptional customer service, ensuring a smooth and efficient claims process Accurately record and process claim details in our system Liaise with insurers, repair teams, and other stakeholders to keep customers updated Handle queries professionally, maintaining our high standards of care What You’ll Need: Experience in customer service, ideally in the automotive or insurance sector Excellent communication and problem-solving skills Ability to handle calls efficiently while delivering a great customer experience Strong attention to detail and a proactive approach A passion for delivering outstanding service Apply Now If you thrive in a fast-paced environment and love delivering great customer experiences, we want to hear from you.