My Client based in Norfolk is looking for an Application Support Specialist to join them ASAP until the end of August 2025. This is a hybrid contract, requiring on-site presence in Norwich 1-2 days per week. The role pays £21.80 per hour, inside of IR35 PAYE.
Responsibilities:
1. Provide comprehensive and efficient Second/Third Line Support for day-to-day use of a range of applications and systems.
2. Act as Specialists and administrators for software within the Clinical Applications Portfolio, ensuring system performance, data quality, and data integrity through liaison with external suppliers and data owners/users.
3. Provide analysis and specialist knowledge related to the monitoring, maintenance, and management of systems under the Applications Support Portfolio.
4. Update the Digital Service Desk system with progress and resolution for each call assigned to enable monitoring and reporting as per Service Level Agreements.
Qualifications:
1. Some experience providing support to departmental and enterprise-wide applications, including Business as Usual maintenance of applications and systems.
2. Good working knowledge of industry-standard Relational Database Management Systems.
3. Understanding and knowledge of rules-based configuration/workflow elements.
4. Some knowledge and experience of understanding, using, and applying UML and Use Cases.
5. Some experience in fix and regression testing, including the ability to write test scripts and plans.
If this vacancy is of interest to you, please apply or email me (see below).
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