Sales Advisor – InMotion – Luton Airport
Contract Type: Permanent
Working hours: 16 hours per week, working any 4 out of 7 days including weekends.
WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations, and motorway services. Our InMotion brand is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Our aim is simple: to make every one of life’s journeys better!
Responsibilities:
* Provide exceptional customer service and work independently or as part of a team to deliver fantastic store standards.
* Share product knowledge with customers to ensure they are delighted with their purchases.
* Assist in driving sales, commerciality, and service standards.
* Have great product knowledge to sell and recommend products and services to customers.
* Maintain store presentation, availability, and cleanliness.
* Thrive in a fast-paced environment and collaborate with team members.
Airport Requirements:
* 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
* Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
* Photographic ID i.e. passport or UK Driving Licence.
Qualifications:
* Current/recent Retail Product (or similar) sales experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV.
* Good communication and listening skills to understand customer needs and assist with product choices.
* A passion for providing a great customer experience through exceptional product knowledge.
* Strong organization skills and attention to detail.
* Ability to work as part of a team, supporting colleagues and delivering daily activities.
* Creating a sense of pride within the store to ensure facilities are of a good standard and operate safely and legally.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy. In addition to your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories.
WHSmith is proud to be an inclusive employer, and we want our colleagues to feel welcome and free to be themselves.
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