A client of mine who is a large Housing Association is looking for a Coordinator/Resident Liaison Officer to work for them on an interim contract basis. The role will be based in the Newbury Area, so all candidates must be able to work in an office for this position and live within a commutable area.
This role is required to build and nurture strong relationships between customers, neighbours, and others affected by the property repair programmes to ensure the works are completed within timescales. The customers should understand the process, the effects on them and their families in the long-term in terms of cost and use, and in the short-term regarding inconvenience and support.
You will be a proactive and curious member of a cross-disciplinary team, understanding the strategy, programme of work, timetables, costs, and improving practices while refining objectives. You will be responsible for ensuring the information gathered on property and customer is effectively translated into the property and housing systems to enable future effective customer service.
Direction is set by the Head of Client Services, and the role is responsible for supporting the Programme Lead Homes and Place to deliver business objectives set out in the Corporate Plan and Homes and Place Standard. You will support the delivery of our retrofit roadmap, communicating the rationale to our customers and the wider business. You will also provide support to the team and our customers.
All candidates must have worked in a similar position where they can demonstrate excellent planning and coordination skills, as well as demonstrable experience working with residents in relation to repair work in their homes.
To apply for this position, please email your CV to (url removed).
Stride is acting as an Employment Business in relation to this vacancy.
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