Job summary Here at Island City Practice we are looking for a committed, enthusiastic and highly motivated team member to join our busy Administration and Secretarial Team. Main duties of the job The successful candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS). About us General Practice is changing at pace, and we see this as a positive and opportunistic challenge. We are proud of the working environment we have created for our colleagues. Island City Practice was formed following a successful merger between Lake Road Practice and Sunnyside Medical Centre providing efficiency of scale. Our list size is 37,500 patients. We have a team of more than 100 staff which includes 8 GP partners, 10 salaried GPs, 1 nurse practitioner partner, 1 managing partner and multiple allied health practitioners. Our patients rate us as an 'Excellent' '5 star' practice from Working Feedback reviews. SystmOne is used for patient notes. This is shared across community healthcare teams throughout the city improving communications and increasing patient safety. We provide a Clinical Assessment Service similar to telephone triage for paramedics, A&E attendees and 111 callers eligible to be assessed by a GP. We can prescribe or book appointments for patients at their own surgery and if needed dispatch an ambulance. We provide a wide range of in-house services including LARC, joint injections, occupational health, medicals and acupuncture. We are an established training practice hosting FY2's, GP VTS, paramedic and nurse practitioner trainees as well as medical students with strong links to the new Portsmouth Medical School. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 2 Salary £12.08 an hour Rate of pay will increase following probation period. Contract Permanent Working pattern Full-time, Part-time Reference number A3415-24-0009 Job locations Sunnyside Medical Centre Fratton Way Southsea Hampshire PO4 8TA Job description Job responsibilities The following are the core responsibilities of the Administrative and Secretarial Clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Appropriate training will be provided as required: Processing incoming and outgoing mail Photocopy documentation as required Process letters as requested. Process referrals to external agencies such as secondary care. Input data into patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR insurance / solicitors letters and DVLA forms. Process and management of private work, such as private medical appointments. Read code data on SystmOne. Dealing with incoming and outgoing phone calls, transferring calls or dealing with the callers requests in an efficient, tactful, professional, and compassionate manner. Manage all administrative queries as necessary. Carry out system searches as requested. Support all clinical staff with general administrative tasks as requested. Management and processing of Anima requests. Where necessary, liaise with patients and ensure that referrals are promptly managed using audio typing or dedicated software programs. Daily checking of referral status to include advice and guidance requests, 2 week waits and urgent appointments. To inform GPs of triage/advice and guidance replies and to update patient records. To make use of information technology and to be involved with changing technology as it becomes available. Take part in external and internal training courses and meetings as required. To manage efficiently the death protocol, ensuring clear communication with the Medical Examiner. Job description Job responsibilities The following are the core responsibilities of the Administrative and Secretarial Clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Appropriate training will be provided as required: Processing incoming and outgoing mail Photocopy documentation as required Process letters as requested. Process referrals to external agencies such as secondary care. Input data into patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR insurance / solicitors letters and DVLA forms. Process and management of private work, such as private medical appointments. Read code data on SystmOne. Dealing with incoming and outgoing phone calls, transferring calls or dealing with the callers requests in an efficient, tactful, professional, and compassionate manner. Manage all administrative queries as necessary. Carry out system searches as requested. Support all clinical staff with general administrative tasks as requested. Management and processing of Anima requests. Where necessary, liaise with patients and ensure that referrals are promptly managed using audio typing or dedicated software programs. Daily checking of referral status to include advice and guidance requests, 2 week waits and urgent appointments. To inform GPs of triage/advice and guidance replies and to update patient records. To make use of information technology and to be involved with changing technology as it becomes available. Take part in external and internal training courses and meetings as required. To manage efficiently the death protocol, ensuring clear communication with the Medical Examiner. Person Specification Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Island City Practice Address Sunnyside Medical Centre Fratton Way Southsea Hampshire PO4 8TA Employer's website http://www.islandcitypractice.nhs.uk/ (Opens in a new tab)