A Scheme Manager's job is varied and no two days are the same! You'll support our residents at Martlet Court, our sheltered housing scheme in the heart of Brighton.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Responsibilities include:
Dealing with day to day enquires relating to the schemes
Supporting residents to live independently and working with external agencies to make sure residents get access to the right services
Ensuring the scheme is safe and all health and safety checks are carries out in line with policies and procedures
Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs completed to a high standard
Taking ownership and fully investigating any complaints received including anti social behaviour
Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
Candidate Requirements Certificate in Supported Housing, Charted Institute of Housing or equivalent (preferred but not essential or willing to work towards)
Knowledge of Housing Benefit requirements and criteria
A wide knowledge of health and social issues that may affect our residents
At least two years Housing experience in a similar or related field (essential)
Ability to deal with challenging and emergency situations in a calm manner
Excellent customer service and communication skills
GCSE level C (or equivalent qualification) in Maths and English (essential)
Ability to dive with access to own vehicle due to some SHC locations being in rural areas (due to the nature of the role some scheme managers may be asked to travel to other Schemes in an emergency situation)
Employment Details Employment Type: Permanent
Hours: 30 hours per week (Monday - Friday, some hybrid working is also available)
Pay: £22,386.00 Annually
Location: Martlet Court, Brighton, BN2 1LQ
Benefits
Free on-site parking
25 days' annual leave (plus bank Holidays)
Contributory pensions scheme, with employer contributions
Dedicated Employee Assistance Program -providingconfidential support and advice
Refer a Friend bonus
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