Job Description
New Patient Coordinator – Join Our Mission to Transform Lives Through Exceptional Dental Care
At Priors Hall Dental, we don’t just treat teeth – we transform lives. Through exceptional care, state-of-the-art technology, and a welcoming environment, we empower patients to feel confident, cared for, and in control of their oral health.
We are looking for two highly skilled and compassionate New Patient Coordinators to join our dynamic team at our in-house location in NN17, Corby. This is more than just a job – it’s a chance to make a real difference in how patients access the care they deserve.
Why Join Priors Hall Dental?
* Be Part of Something Bigger: We’re a practice where every team member contributes to delivering life-changing patient experiences.
* Work with Excellence: Our high standards in clinical care and patient satisfaction have earned us a stellar reputation.
* Grow Your Career: Use your skills to collaborate with our dedicated team and advance in a supportive, professional environment.
About the Role:
This role is perfect for an experienced Dental Practice Receptionist or a Qualified Dental Nurse with Treatment Coordinator (TCO) experience (ideal but not essential) who thrives in a patient-focused setting. As a New Patient Coordinator, you’ll ensure every patient receives an exceptional experience from their first contact with our practice.
Your Key Responsibilities:
* Manage Patient Journeys: Be the first point of contact for new patients, guiding them with empathy and professionalism.
* Engage & Communicate: Handle enquiries promptly via phone, email, and other platforms, ensuring all patient questions are answered.
* Facilitate Consultations: Coordinate patient consultations, explain treatment options, and assist with scheduling appointments.
* Present Costs Clearly: Answer questions about basic treatments and costs, providing clear and helpful information to new enquiries.
* Collaborate with the Team: Work closely with dentists, nurses, and support staff to ensure a seamless patient journey.
* Maintain Excellence: Adhere to practice protocols, policies, and data security standards while contributing to a smooth-running practice.
What We’re Looking For:
We’re searching for a team player with the following attributes:
* Dental Experience: A strong background as a Dental Receptionist or qualified Dental Nurse, with TCO experience highly preferred.
* Exceptional Communication Skills: Friendly, empathetic, and professional in every patient interaction.
* Organisation & Attention to Detail: Highly organised and able to keep calm in a busy practice environment.
* Technology Savvy: Confident in using dental software (EXACT or Dentally experience is a plus), Boxly and Microsoft Office tools.
* Personable & Professional: Approachable, presentable, and committed to upholding our values of patient-centred care.
* Flexible & Adaptable: Willing to adjust to the dynamic needs of the practice and support colleagues when needed.
The Details:
* Hours:
* Monday to Friday: 10 am – 12 pm and 4 pm – 8 pm.
* Saturday & Sunday: 11 am – 1 pm.
* Hours are split between two coordinators.
* Location: On-site at Priors Hall Dental, NN17 Corby.
* Pay: Starting at £13 per hour, with potential bonuses for exceptional performance.
* Type: Permanent, part-time position.
Why You?
We’re looking for someone who is passionate about providing outstanding patient care, thrives in a fast-paced environment, and takes pride in delivering excellence. This role is for those who want to be part of a team where their contributions directly impact patients' confidence and wellbeing.
Does this sound like you?
If you’re ready to take the next step in your career and make a meaningful difference in patients’ lives, we’d love to hear from you. Apply now and join a team that’s redefining dental care!
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