Detailed job description and main responsibilities
Undertake a range of delegated duties to deliver agreed plans of care under the supervision of trained staff.
Provide excellent customer care skills to ensure patients come first.
To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines.
Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.
To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care.
Provides support and assistance to professionals in the implementation of plans of care for individual patients.
Report any abnormalities and concerns to a registered nurse.
Recognise when patients are in pain and discomfort and report to the nurse in charge.
Provide reassurance and support to patients, carers and family.
Ensure own actions help to maintain quality.
To respond to patient requests for non-clinical information to improve communication.
Establish and maintain communication with people on routine and operational matters.
To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust.
Understand and adhere to all Trust policies, guidelines and procedures. In particular, Health and Safety, Fire Safety, Waste Management and Resuscitation policies to maintain a safe working environment for patients and staff.
Person specification
Qualifications
Essential criteria
1. Evidence of a General Education e.g. GCSE's or equivalent.
Knowledge
Essential criteria
1. Understanding the requirements of Patient Confidentiality.
2. Knowledge of Hospital Systems.
3. Knowledge of Manual Handling of patients, using lifting aids.
Experience
Essential criteria
1. Customer Care Experience.
2. Commitment to working in partnership with patients/carers.
Skills
Essential criteria
1. Ability to follow clear instructions and feed back to senior staff.
2. Ability to project a professional manner and approach.
3. Good hygiene skills (e.g. hand washing etc).
Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.
After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.
If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.
We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Please note this vacancy may close early if the number of applications is met.
Documents to download
1. Job Description 2024 - CM (PDF, 672.3KB)
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