About the job Our vision at Newcastle-Under-Lyme Borough Council is to make the borough a place where people enjoy good jobs, lively communities, and high-quality services. We are dedicated to improving the lives of our residents through creative and effective public services. You will join our team at a key point in this transformation journey, as we reshape our services, adopt new ways of working and use new and advanced technologies. We are seeking a dynamic and experienced Change Analyst to support the Change Manager by developing and driving forward the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications. You will have experience of developing new and existing digital solutions (such as digital forms, low code development, Microsoft Power platform) developing and supporting Customer Relationship Management (CRM) systems, website content management systems (CMS), SharePoint intranet, Microsoft 365 and other technologies. You will create streamlined digital forms that enable our residents to access our services online, alongside updating and improving the content and functionality of our website and intranet, ensuring it meets the needs and expectations of our residents and users. If you are ready for a new challenge and want to work together to drive the design, delivery and continuous development of our ambitious transformation programme, we would love to hear from you This role is a hybrid role, based at our Castle House offices for three days a week and the option to work from home for two days on a flexible basis. Requirements A degree level/professional qualification in a discipline relevant to this post (such as Information Technology, Customer Services) or significant equivalent experience ITIL 3 / 4 Foundation or Intermediate Experience in a relevant change or digital support function in a large organisation. Experience in the use of specialist CRM software to support the delivery of a customer facing environment. Please see Person Specification for a full list Why work for us? Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values ; people who have the drive to deliver our ambitious Council plan. Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities. Our People Offer We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.