Main Duties and Responsibilities To lead on the operational and strategic development of the specialist transplant coordinator service. Ensure that staff are appropriately trained to deliver safe, high quality patient care for patients in all stages of the transplant process. To review and monitor service performance through participation and initiation of clinical audit and developing policies and protocols to improve patient care. To initiate and participate in the management of change to improve standards and communication links. Monitor and manage risk, ensure risks and complaints polices are adhered to undertaking assessments in local areas of responsibility. To be actively involved in NHS England Liver Transplantation Service Peer Reviews and Human Tissue Authority Audit visits as necessary. Contributing information and experiential evidence to support achieving standards therein. Ensure NORS standards are adhered to and protocols are updated as necessary. Addressing / investigating all clinical incidents received from or submitted to NHSBT in a timely manner, in collaboration with the clinical lead for NORS. Ensuring shared learning and the implementation of any recommendations. To be responsible for managing a team of Transplant Coordinators, Clinical Nurse Specialist, Social Worker, Audit nurse and administrator ensuring annual appraisals are performed, mandatory training is maintained and that sickness, study leave and other absence is monitored and dealt with appropriately. To manage the allocated nursing budget, ensuring effective cover of the 24 hour transplant coordinators on-call rota, reviewing practice and financial implications, in conjunction with the head of nursing. Maintain contemporaneous and accurate reports collaboratively with the service manager submitting relevant statistics, reports and activity data as requested to care group, NHSBT, NHS England. Evaluating the service in terms of clinical effectiveness, clinical excellence and highlighting current issues impacting the service To manage and maintain the Teams development of influential relationships with surgeons, anaesthetists, physicians, nursing staff and other members of the MDT within and outside the boundaries of Kings College Hospital. To ensure the team work within the boundaries of NHSBT and NHS England contracts, EU Directive, HTA, and LAG polices and guidelines. Attend care group meetings as requested Facilitate and co-chair with the relevant lead bi - monthly NORS, Transplant audit meetings ensuring all necessary actions are implemented and disseminated to the appropriate staff members. Facilitate and co-chair with the relevant lead bi monthly meetings with Regional SN-OD team leaders. Joint management of patient / relative on site accommodation, ensuring functionality upkeep and invoicing. People Management and Clinical Performance Provide an expert liver transplant specialist nursing service and to practice at an advanced level consistent with required competencies Expectation to work clinically for a proportion of time, split to be decided after a review period To provide professional guidance, support and leadership to all nursing staff within the unit, demonstrating a responsible attitude in order to promote confidence in the service. To be an effective role model and able to represent the Care Group organisationally and professionally. To be highly visible, accessible and approachable to nursing staff, patients and public so that open and honest communication channels are created and effective assessments of care delivery can be undertaken. To provide direct support to the wards in areas related to own clinical expertise or guide staff to relevant personnel for clinical support. To be responsible for reporting complaints and resolving them, or assisting with resolution in a speedy and courteous manner working with the Transplant service manager. To investigate accidents and incidents and implement corrective action where appropriate, in consultation with the Head of Nursing. To coordinate a seamless service through the development of enhanced multi disciplinary team processes and communications. To work with key stakeholders to establish nurse led outpatient assessment clinic and ongoing post-transplant short and long-term follow up. To review weekly the status of patients on the transplant waiting list to ensure the accuracy of the waiting list held by NHSBT. To liaise with referring consultants, community, patients and relatives to obtain feedback to help develop the service for patients, carers and health care professionals. To actively involve service users in providing feedback of their experience of the current service and give suggestions for its improvements and development. To provide cross cover for the living donor transplant coordinator in relation to the living donation liver transplant (adult/paediatric, adult/adult) programme, covering annual leave and a proportion of on call weekends. Establish and maintain a peer network of support, information and learning from colleagues at a national and international level to exchange and enhance knowledge and expertise. Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and under performance is addressed. Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans. Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant. Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level. Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process. Identify talent and support the internal talent management process in order attract and retain and succession plan for your people. Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment. General and On Call responsibilities Participation in the provision of an on call weekend service for Living Donation in the setting of Acute Liver Failure. To manage and supervise an appropriate on-call service, evaluating its effectiveness and efficiency on a regular basis ensuring all potential liver/ liver & kidney /small bowel / islet / hepatocyte offers are facilitated 24 hours a day, 365 days a year. Provide an appropriate training programme to ensure that transplant coordinators can achieve the required competencies to gain independence in regards to the on call service. Education Audit and Research To promote and educate patients, health care professionals and the general public about the benefits of transplantation/organ donation. To communicate complex information to potential recipients and their carers using a high level of communication skills to facilitate understanding, acceptance and reassurance. To contribute to the development of nursing practice within the team and act as a clinical supervisor. Undertake all required audits / contract reports to ensure appropriate information is readily available within the trust and to external agencies, NHS England, NHSBT, HTA and LAG in conjunction with the transplant service manager. Ensure all staffs competencies are signed off appropriately Personal Professional Development Adhere to NMC code of professional conduct working within and accepting Responsibility for maintaining agreed levels of competence. To keep up to date with NMC, NHSBT, HTA, NHS E, LAG & Trust guidelines and protocols. To keep up to date with current literature and research in speciality Appropriately respond to the unpredictable nature of workload and on call commitments ensuring safe practise at all times. Respond promptly to emerging clinical needs, complaints and incidents, developing/participating in appropriate plans in accordance with Clinical Governance. Achieve the range of advanced core competencies as required within the Trust and Care Group necessary for a recipient transplant coordinator to act as an autonomous practitioner, adapting to changes of working practise in a rapidly developing speciality. Safe Guarding The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties. Infection Control Statement The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.