Job Description
Reporting to the Multinational Client Centre Hub Manager, you'll be working with producing underwriting teams and Global Network offices. This is a key role to the European Operations (EO) business where you'll be leading a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management).
Main responsibilities:
* Develop awareness of Multinational’s global business plan.
* Meet with clients and brokers on a regular basis to manage service expectations and sell our Multinational Proposition. Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing.
* Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
* Give guidance on compliance, regulatory and tax.
* Work with your Team Members, Underwriters and Brokers to ensure smooth communication and service standards adhered to create a single point of contact within the Multinational Service Centre (MSC).
* Track and manage servicing levels in line with performance standards and client expectations.
* Provide training and advice to your team to increase capability and knowledge within the team.
* Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales.
* Act as a deputy for the Multinational Service Centre Hub Manager.
About you
We're seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you're a team player with a desire to lead and inspire, then this is the role for you.
Skills you'll need:
* Ability to empower your team to create a flexible, creative, problem-solving environment.
* Relationship Management skills – ability to build productive internal and external relationships.
* Experience of working to established processes and driving process improvements.
* Experience of working in a global environment with diverse cultural demands.
* Insurance background in an underwriting/broking environment is preferred.
* Previously managed teams according to tight service levels in complex environments is required.