Sharp UK Swindon, England, United Kingdom
2nd line IT Support Analyst
2nd Line Support Analyst position in Swindon (Hybrid)
Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We’re looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT.
Key Responsibilities:
1. Ticket Management – Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
2. Customer Support – Deliver outstanding customer service with a professional, positive, and friendly approach.
3. Technical Troubleshooting – Use your expertise to diagnose and resolve complex IT issues.
4. Team & Personal Development – Continuously improve technical skills and contribute to team growth.
5. Performance Excellence – Meet Key Performance Indicators (KPIs) to maintain high service standards.
What We’re Looking For:
1. Personable & Professional – Friendly, approachable, and committed to great customer service.
2. Strong Technical Knowledge – Proficient in Microsoft Cloud technologies (365 & Azure).
3. Advanced IT Skills – Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.
Why Join Us?
1. Career Growth – Progress your IT career within a supportive and dynamic team.
2. Hybrid Working – Enjoy a flexible work environment.
3. Continuous Learning – Access ongoing professional development opportunities.
4. Great Work Culture – Be part of a friendly, collaborative, and innovative workplace.
If you're ready to take the next step in your IT support career, we’d love to hear from you!
Apply now and join us in delivering top-tier IT solutions!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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